Emotions are a curious thing. While they can create an artistic masterpiece or provide strength in a crisis situation, emotions can also allow for easy manipulation.
Certain collection agents will purposely threaten in order to extract an emotional response, even if that response is anger directed at them. In such an emotive state, the person on the other end of the phone can be manipulated into a bad decision by a “cooler head.”
This practice is deceitful and, in many instances, illegal. However, this same practice is being played out each day in our political society, preying on young and old alike.